Most suppliers sell the box and post the manual. We built Andarsyn around everything after the invoice: the install, the first print, the firmware question at 7.45 on a Tuesday. When you call, a person answers. Often a founder.
Installation & setup
White-glove install, calibration, and a first-print walkthrough before we leave. You never unbox anything alone.
Technical assistance
Phone or remote, a person answers. Describe the noise, send a photo, share a screen. We work it out together.
Maintenance & repairs
Scheduled servicing and honest repairs. If a part is on its way out, we tell you before it ruins a Friday list.
Firmware & updates
We track every firmware and product update, test it on our own machines, then tell you whether to press the button.
On-site support
Yes, really. If it can't be fixed over the phone, someone gets in the car. Your printer doesn't travel. We do.
Bhawan Rai
Radical accountability is his phrase, not ours. If something is wrong with your printer, he probably already knows about it, and he owns it until it's fixed. The support line lands with him, not a call centre.
“Better than many after-sales teams I've dealt with from much larger companies.”
“They go out of their way to help their customers get the best experience out of their digital dentistry equipment.”
Something's wrong with the printer? Call us.
If the case seats tomorrow, call us. That's the whole point.
Talk to supportPrefer to watch a first print before you commit? Come to an event.